Last Updated: January 15, 2025
This Refund Policy outlines the terms and conditions under which Bloom Quartz Pocket ("we," "our," or "us") provides refunds for our photography services. We are committed to client satisfaction while maintaining fair business practices.
Company Details:
Bloom Quartz Pocket
Registration No: 59176896
Flat 31e Miller Squares, West Neilhaven OX11 8JJ, United Kingdom
Phone: +449149077110
Email: [email protected]
Important: All deposits are non-refundable. Please read this policy carefully before booking our services.
2.1 Non-Refundable Deposits: All booking deposits (typically 30% of the total package price) are non-refundable under any circumstances. When you pay a deposit, you acknowledge and accept this policy.
2.2 Purpose of Deposits: Deposits serve to:
2.3 Deposit Application: Deposits are applied to your final invoice. If a session proceeds as planned, the deposit reduces your final balance due.
Refunds for the remaining balance (beyond the deposit) depend on the timing of cancellation:
| Cancellation Timeline | Deposit Status | Remaining Balance |
|---|---|---|
| More than 30 days before session | Forfeited (non-refundable) | No additional charges |
| 15-30 days before session | Forfeited (non-refundable) | 50% of total package price due |
| Less than 15 days before session | Forfeited (non-refundable) | 100% of package price due |
| No-show (client doesn't appear) | Forfeited (non-refundable) | 100% of package price due |
4.1 First Rescheduling: One free rescheduling is permitted if requested at least 14 days before the original session date, subject to photographer availability.
4.2 Additional Rescheduling: Subsequent rescheduling requests incur a £50 fee per occurrence.
4.3 Availability Requirements: Rescheduling is only possible if alternative dates are available. We cannot guarantee specific dates for rescheduled sessions.
4.4 Weather Rescheduling: Sessions rescheduled due to severe weather (at our discretion) do not incur fees and do not count toward your one free rescheduling.
5.1 Full Refund Situations: If we must cancel your session due to:
We will offer either:
5.2 Our Commitment: We maintain backup equipment and work with associate photographers to minimize the likelihood of cancellation. Company-initiated cancellations are extremely rare.
Our Satisfaction Commitment: We are dedicated to providing exceptional photography services. If you're dissatisfied with our work, please contact us immediately.
6.1 Quality Concerns: If you believe the delivered photographs do not meet professional standards as represented in our portfolio, please notify us within 7 days of receiving your gallery.
6.2 Resolution Process:
6.3 Limitations: Refunds for quality concerns are evaluated on a case-by-case basis and are not automatic. Subjective preferences regarding editing style or image selection do not constitute grounds for refunds when work is consistent with our portfolio examples.
6.4 No Refund Situations: No refunds are provided for:
7.1 Defective Products: If physical products (prints, canvases, albums) arrive damaged or defective, notify us within 7 days of receipt with photographic evidence.
7.2 Product Replacement: Defective products will be replaced at no charge. We do not offer refunds for physical products; only replacements.
7.3 Color Variations: Minor color variations between screens and prints are normal and do not constitute defects. We cannot accept returns based on minor color differences.
7.4 Buyer's Remorse: Physical products are custom-created and cannot be returned due to buyer's remorse or change of preference.
Partial refunds may be considered in the following situations:
8.1 Shortened Sessions: If a session is significantly shortened due to our fault (late arrival, early departure without cause), a partial refund proportional to missed time may be offered.
8.2 Missing Deliverables: If contracted deliverables are not provided and cannot be remedied, a partial refund reflecting the missing items may be issued.
8.3 Technical Failures: If technical failures result in partial loss of images (despite backup systems), we may offer a partial refund based on the extent of loss.
9.1 Refund Method: Approved refunds are processed using the original payment method when possible.
9.2 Processing Time: Refunds are processed within 14 business days of approval. Bank processing may require additional time beyond our control.
9.3 Refund Confirmation: You will receive email confirmation when a refund is processed, including the amount and expected timeline for funds to appear.
9.4 Non-Refundable Fees: Payment processing fees (typically 2-3% of transaction amount) are non-refundable and may be deducted from approved refunds.
10.1 Medical Emergencies: While deposits remain non-refundable, we handle medical emergency cancellations with compassion. We may offer rescheduling with extended flexibility or transfer your booking to another family member.
10.2 Military Deployment: For active military personnel, we offer extended rescheduling options for deployment-related cancellations, though deposits remain non-refundable.
10.3 Force Majeure: In cases of natural disasters, government restrictions, or other force majeure events preventing your session, we will work with you to find an acceptable solution, which may include rescheduling or credit toward future services.
To request a refund or discuss concerns about your service:
12.1 Direct Communication: We encourage clients to contact us directly with any concerns. Most issues can be resolved through open communication.
12.2 Mediation: If direct resolution is not achieved, we are willing to participate in mediation to reach a fair outcome.
12.3 Legal Recourse: As outlined in our Terms & Conditions, any legal disputes are subject to the laws of England and Wales and the jurisdiction of English courts.
This Refund Policy does not affect your statutory rights under UK consumer protection law. You have the right to:
For advice about your consumer rights, contact Citizens Advice or your local Trading Standards office.
We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Your booking is governed by the Refund Policy in effect at the time of booking.
By booking our services and paying a deposit, you acknowledge that you have read, understood, and accept this Refund Policy. The deposit payment constitutes agreement to these terms.
For questions about this Refund Policy or to discuss a specific situation:
Bloom Quartz Pocket
Flat 31e Miller Squares
West Neilhaven OX11 8JJ
United Kingdom
Phone: +449149077110
Email: [email protected]
Business Hours: Monday-Saturday, 9:00 AM - 6:00 PM
Our Commitment: While our refund policy is necessarily firm regarding deposits and cancellations, we are committed to client satisfaction. We approach every situation with fairness and professionalism, seeking solutions that honor both our clients' needs and our business sustainability.